We're so glad that you have chosen The Bernardin as your new home! Whether you are moving from across the country, across the continent or across the street we have compiled the most commonly asked questions and answers to help you make your move and transition into your new urban lifestyle as easy as possible.

• How do I set up my cable television and internet services?

Cable, internet and phone service can be arranged through Comcast. To set up these services, please contact Comcast at 1-866-594-1234 or you may contact Alvin Louermilk, our Comcast representative at (773) 418-2653.

• How do I set up telephone service?

It is not required for each resident to have a land line; however, if you would like to set up a home phone you can do so through AT & T or Comcast.
AT & T 1-800-244-4444
Comcast 1-866-594-1234

• How do I set up my electricity?

Electricity is provided through Commonwealth Edison (Com Ed). To set up your electricity you can call Com Ed at 1.800.334.7661 or visit comedmove.com

• I am new to Chicago or unfamiliar with how to get around, what is the best way for me to get to work, school or just around town?

The Benardin is centrally located in the heart of Chicago's Gold Coast neighborhood so it is close and easy to walk to drugstores, grocery stores, banks as well as several great restaurants. We are just a few blocks away from some of the best shopping in the world and the beautiful beaches of Lake Michigan. In addition, The Bernardin is 0.1 miles from the Red line. When planning your trip around the city, check out the Chicago Transit Authority’s website trip planner or Hop Stop.com to easily plan your trips: transitchicago.com or hopstop.com. In addition, taxi cabs are easily accessible just outside our door. For airport transportation or other transportation needs, our concierge will be happy to make arrangements for you.

• What size moving truck will fit?

If you will be using a professional mover or having furniture deliveries, please be sure to inform them that there is an alley way behind our building for them to load and unload. The dock opening is 13 ft wide and we can only accommodate a 12 ft wide and 24 ft long city truck. Unfortunately, we can not accommodate a semi-truck. The dock is located in the back alley, which can be accessed from Chicago Avenue, Rush Street or Wabash Avenue.

• Do I need to schedule the elevator?

Yes, It is best to schedule the elevator for all move-ins, move out and deliveries. Just call the office at (312) 440-0200 to let us know when you expect your deliveries or movers.

• Where will my mail be sent?

Your new address is 747 N. Wabash Avenue Apartment # 00 Chicago, IL 60611. You will want to have your mail forwarded with a change of address form. Change of address forms can be found from your local post office or online at: moversguide.usps.com

Helpful packing and moving tips

• Gather packing supplies before you start. You will probably need more supplies than you think so do not under estimate the amount of boxes, packing tape, packing paper or bubble wrap. You may want to allocate some boxes just for the day of your move for any last minute things.
• Good packing means good wrapping and cushioning material. If possible try not to use newspapers which rub off on everything, instead try packing paper. You can get packing paper from your mover or unprinted newspaper from your local newspaper.
• Use a heavy marking pen for easy reading. Label items such as "good china" or "crystal" on top and mark "fragile" where necessary all over the box with an arrow that shows where the top is.
• For dishes or fragile items, a layer of crumbled paper should be used to line the bottom of your box to a depth of approximately 4 inches. Each item should be individually wrapped with the crushed paper between items as needed.
• Pack heavier items in lower layers and lighter items in the upper layers. Packed boxes should weight no more than 50 lbs. Make sure boxes can close properly and can be sealed flat.
• Keep clothing in dressers and utilize wardrobe boxes as much as you can. Some movers can drop off these boxes in advance and others will tell you how many feet of your closet equals one box.
• Make sure to number the boxes and keep a list of what is in each box. Keep the list with you so that in the event something goes missing you will be able to easily identify which box it is and what is in it. Also, keep supplies such as tools and cleaning supplies out so that you can access them when unpacking. Never pack valuables such as jewelry, furs, or important documents. These items should be taken by you personally or sent with a secure courier company.